PRIVACY NOTICE AND TERMS OF SERVICE
Privacy Notice
Last updated: 28 August 2026
This Privacy Notice explains how Graham Johnston Learning ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, purchase or use our courses and programmes, join our mailing list, contact us, or otherwise interact with us.
We are a business based in the United Kingdom and we take the privacy of our customers and website visitors seriously.
This Privacy Notice applies to personal information collected through www.learn.grahamjohnston.uk, our courses and programmes, email communications, forms, and other services we provide.
1. Who we are
The organisation responsible for your personal information is:
Graham Johnston Learning
Trading as: Graham Johnston Learning
Business address:
51 Lower Street
Salhouse
NR13 6RE
UK
Email: [email protected]
Website: www.learn.grahamjohnston.uk
For UK data protection purposes, we are the data controller of the personal information we process about you, except where stated otherwise.
If you have any questions about this Privacy Notice or how we use your information, please contact us using the details above.
2. What information we collect
Depending on how you interact with us, we may collect the following types of personal information.
Information you provide directly.
This may include:
your name;
email address;
billing and payment information;
postal address where required;
telephone number, if you provide it;
information you provide when contacting us;
information you provide when completing forms, questionnaires or applications;
information relating to your use of our courses or programmes;
information you provide when participating in coaching, group sessions, communities or other programme activities;
your preferences regarding communications and marketing; and
any other information you voluntarily provide to us.
Information collected automatically
When you visit our website or use our online services, we may collect information such as:
IP address;
browser type;
device type;
operating system;
pages visited;
links clicked;
referring website;
approximate location derived from technical information;
date and time of visits; and
information about how you interact with our website.
Some of this information may be collected through cookies and similar technologies.
Information relating to course and programme use
If you purchase or participate in one of our programmes, we may collect information such as:
your purchase history;
course enrolment;
login and account information;
course progress;
participation in sessions or communities;
questions or comments you submit;
information you voluntarily provide as part of exercises, discussions or coaching; and
records necessary to administer your participation in the programme.
3. Information you choose to share with us
Our programmes concern relationships, communication, behaviour and personal development.
You should therefore take care when deciding what personal information to disclose to us, particularly information about yourself or other people.
Please do not provide information about yourself or another person that you do not want us to receive unless it is genuinely necessary for the service you are asking us to provide.
Where you participate in group discussions or communities, remember that information you share may be visible to other participants. You are responsible for exercising appropriate discretion when deciding what to share in those environments.
4. How we use your information
We use personal information for purposes including:
Providing our products and services
We use your information to:
process purchases;
provide access to courses and programmes;
create and administer customer accounts;
communicate with you about your purchase;
provide customer support;
administer coaching, group sessions and communities;
monitor and administer programme participation; and
provide the services you have purchased.
Managing our business
We may use your information to:
maintain business and financial records;
process payments;
prevent fraud and misuse;
maintain the security of our website and systems;
resolve disputes;
enforce our Terms & Conditions; and
comply with legal and regulatory obligations.
Improving our products and services
We may use information about how customers interact with our services to:
understand how our programmes are being used;
improve course content;
improve our website and customer experience;
develop new products and services; and
identify technical problems.
Where appropriate, we will use aggregated or anonymised information for these purposes.
Marketing
Where permitted by law, we may use your contact details to send you information about our products, services, programmes, articles, events and other relevant content.
Where we rely on consent for marketing, you can withdraw that consent at any time.
You can unsubscribe from marketing emails using the unsubscribe link in the relevant email or by contacting us.
5. Our lawful bases for using your information
We will only process your personal information where we have a lawful basis to do so.
Depending on the circumstances, these may include:
Contract
We may process your information because it is necessary to enter into or perform a contract with you.
For example, this includes processing your information to provide a course or programme you have purchased.
Legal obligation
We may process your information where this is necessary for us to comply with a legal obligation.
For example, this may include maintaining financial and tax records.
Legitimate interests
We may process information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
operating and improving our business;
providing and improving our services;
administering our website;
maintaining security;
preventing fraud or misuse;
communicating with existing customers about relevant services; and
protecting and enforcing our legal rights.
Consent
Where required, we may rely on your consent.
Where we rely on consent, you have the right to withdraw it at any time.
6. Payment information
Payments are processed through Stripe.
We do not normally receive or store your full payment card details ourselves.
Payment information may instead be processed directly by Stripe in accordance with Stripe's own terms and privacy policies.
We may retain information about your transaction, such as:
amount paid;
date of payment;
product purchased;
payment status; and
limited payment identifiers.
7. Service providers
We use selected third-party providers to help us operate our business.
Our principal service providers are:
Stripe — payment processing;
CourseIQ — course delivery and related course-platform services.
These providers may process personal information on our behalf where necessary to provide their services.
We may also use other third-party providers from time to time for services such as website hosting, email delivery, analytics, security, scheduling, communications, accounting or customer support.
Where we introduce additional providers that materially affect how your personal information is processed, we will update this Privacy Notice where appropriate.
8. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.
Depending on the destination and circumstances, this may include relying on an adequacy decision or appropriate contractual safeguards.
Further information about relevant safeguards can be requested by contacting us.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting and reporting requirements.
Different types of information may be retained for different periods.
For example:
customer and transaction records may be retained for as long as necessary to comply with legal and accounting obligations;
account information may be retained while your account remains active and for a reasonable period afterwards;
marketing information may be retained until you unsubscribe, subject to applicable legal requirements;
correspondence may be retained for as long as reasonably necessary to deal with the relevant matter; and
information relating to legal claims may be retained for as long as reasonably necessary to establish, exercise or defend those claims.
Where we no longer need personal information, we will securely delete it or anonymise it.
10. Cookies and analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function. Other cookies may be used for analytics, advertising or other purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
For more information, please see our Cookie Notice.
11. Your data protection rights
Depending on the circumstances, you may have rights under applicable data protection law including:
the right to access your personal information;
the right to have inaccurate information corrected;
the right to request deletion of your information;
the right to request restriction of processing;
the right to object to certain processing;
the right to data portability; and
the right to withdraw consent where we rely on consent.
These rights are not absolute and may depend on the circumstances and the lawful basis for processing.
You can exercise your rights by contacting us at:
We may need to verify your identity before responding to a request.
12. Marketing communications
You can unsubscribe from our marketing communications at any time.
Every marketing email should include an appropriate unsubscribe mechanism.
If you unsubscribe from marketing communications, we may still send you essential service communications, such as information relating to purchases, accounts, payments, security or changes to our services.
13. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. Children
Our courses and programmes are intended for adults.
We do not knowingly collect personal information from children for the purpose of providing our services.
If you believe that a child has provided us with personal information, please contact us.
15. Third-party websites
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices of those third parties.
You should review their privacy notices before providing them with personal information.
16. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
17. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will always be published on our website with the date it was last updated.
18. Contact
If you have any questions about this Privacy Notice or how we process your personal information, please contact:
Graham Johnston Learning
Email: [email protected]
Address: 51 Lower Street, Salhouse, NR13 6RE, UK
Website: www.learn.grahamjohnston.uk
Terms & Conditions
Last updated: 28 August 2026
These Terms & Conditions apply to the purchase and use of products and services provided by Graham Johnston Learning ("we", "us", "our").
They apply to:
The High-Achiever's Relationship Blindspots; and
Relationship Mastery for High-Achievers,
together with any related online course materials, resources and services that we make available as part of those products.
By purchasing or using one of our products, you agree to these Terms & Conditions.
Please read them carefully before purchasing.
1. About us
We are:
Graham Johnston Learning
Trading as: Graham Johnston Learning
Business address:
51 Lower Street
Salhouse
NR13 6RE
UK
Email: [email protected]
Website: www.learn.grahamjohnston.uk
2. Our products
We provide online educational and personal-development courses focused on relationships, communication, self-awareness and related areas.
The High-Achiever's Relationship Blindspots
The High-Achiever's Relationship Blindspots is an online educational course designed to help participants understand potential patterns, behaviours and blindspots that may affect their relationships.
The course is delivered online and includes the content, lessons, exercises, resources and other materials described on the relevant sales or checkout page at the time of purchase.
Customers receive ongoing access to the course following purchase, subject to these Terms & Conditions.
Relationship Mastery for High-Achievers
Relationship Mastery for High-Achievers is an online educational course designed to help participants develop greater understanding and skill in their relationships.
The course is delivered online and includes the content, lessons, exercises, resources and other materials described on the relevant sales or checkout page at the time of purchase.
Customers receive ongoing access to the course following purchase, subject to these Terms & Conditions.
3. Educational nature of our courses
Our courses are intended to provide education, personal development and practical relationship guidance.
They are not:
medical treatment;
psychiatric treatment;
psychotherapy;
counselling;
crisis intervention;
legal advice;
financial advice; or
a substitute for professional healthcare or other specialist advice.
If you require professional medical, psychological, therapeutic or other specialist support, you should seek it from an appropriately qualified professional.
4. No guarantee of a particular relationship outcome
We believe strongly in the potential for the principles and practices taught through our courses to create meaningful change.
However, individual circumstances and outcomes vary.
We do not guarantee that participation in a course will:
save a relationship;
prevent a relationship from ending;
result in reconciliation;
result in a particular relationship outcome;
cause another person to change;
result in marriage, partnership or any other specific outcome; or
produce a particular personal or financial result.
Your results depend on factors including your circumstances, decisions, actions, relationships and implementation of the material.
Nothing in these Terms limits any rights you have under applicable consumer law.
5. Purchasing from us
When you place an order, you are making an offer to purchase the relevant course.
Your order is accepted when we confirm acceptance of your purchase and/or provide access to the relevant course.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment problems or technical errors.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled purchase.
6. Pricing and payment
The price of each course will be stated on the relevant sales or checkout page.
Prices may change from time to time, but changes will not affect purchases that have already been completed.
Unless otherwise stated, payment must be made in full at the time of purchase.
Payments are processed through Stripe.
7. Taxes and VAT
Prices will be displayed with applicable taxes included or excluded as required by the law applicable to the transaction.
Where VAT or another sales tax is applicable, this will be handled in accordance with the relevant tax rules.
Because we sell digital products internationally, the applicable tax treatment may vary depending on where you are located and the nature of the product purchased.
8. Access to our courses
Following successful payment, you will normally receive access to the course electronically through our course platform, CourseIQ.
Access is personal to the purchaser.
You must not:
share your login credentials;
allow another person to access your account;
copy or redistribute course materials;
upload our materials to file-sharing services;
reproduce or republish our materials;
sell or sublicense access;
make our materials available to the public; or
otherwise allow unauthorised persons to access the course.
We may suspend or terminate access where we reasonably believe that an account or our materials are being misused.
Where we suspend access due to suspected misuse, we will act reasonably and give you an opportunity to explain the circumstances where appropriate.
9. Ongoing access
Both The High-Achiever's Relationship Blindspots and Relationship Mastery for High-Achievers are sold with ongoing access.
Ongoing access means that, following purchase, you may continue to access the course for as long as we continue to make the course available, subject to these Terms & Conditions.
Ongoing access does not mean that we are legally or technically required to operate the course or the underlying technology indefinitely.
We may update, modify or replace course content from time to time in accordance with these Terms.
10. Intellectual property
All intellectual property rights in our courses, materials and content belong to us or our licensors unless expressly stated otherwise.
This includes, where applicable:
videos;
written materials;
workbooks;
frameworks;
exercises;
audio;
graphics;
presentations;
website content;
recordings;
course structures;
trademarks;
logos; and
other original materials.
When you purchase a course, you receive a limited, personal, non-transferable licence to access and use the materials for your own personal purposes.
You do not acquire ownership of the underlying intellectual property.
11. Refunds and our 30-day guarantee
30-day money-back guarantee
We want you to feel confident when purchasing our courses.
If you purchase The High-Achiever's Relationship Blindspots or Relationship Mastery for High-Achievers, you may request a refund within 30 days of your purchase under our 30-day money-back guarantee.
To request a refund under the guarantee, contact us at:
Please include the name and email address associated with your purchase so that we can identify your order.
Once we have confirmed that your request falls within the 30-day guarantee period, we will arrange a refund of the purchase price using the original payment method where reasonably possible.
The 30-day money-back guarantee is in addition to, and does not limit or replace, any statutory consumer rights you may have.
Statutory cancellation rights
If you purchase online as a consumer, you may have statutory cancellation rights under applicable law.
Because our courses contain digital content that may be made available immediately after purchase, you may be asked at checkout to:
expressly request that the digital content is supplied immediately; and
acknowledge that, where permitted by law, you lose your statutory cancellation right once supply begins.
Any such acknowledgement will be obtained through the checkout process where required.
Nothing in these Terms is intended to remove or restrict statutory consumer rights that cannot legally be excluded.
12. Statutory consumer rights
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded.
If you are a consumer, you may have rights under applicable consumer protection legislation in the country where you live.
Where applicable law gives you rights that are more favourable than these Terms, those rights will continue to apply.
13. Availability of our courses
We will use reasonable efforts to keep our website and courses available.
However, we do not guarantee uninterrupted or error-free availability.
Access may occasionally be affected by:
maintenance;
technical failures;
third-party platform outages;
internet or telecommunications failures;
security incidents;
circumstances outside our reasonable control; or
other operational issues.
Where a material interruption is within our control, we will take reasonable steps to restore the relevant service.
14. Changes to course content
We may make reasonable changes to course content where necessary to:
improve the educational experience;
correct errors;
update information;
reflect changes in technology or law;
improve the course; or
respond to operational circumstances.
We will not materially reduce the core course purchased without appropriate consideration of your consumer rights.
15. Third-party platforms and services
Our courses are delivered through CourseIQ.
Payments are processed through Stripe.
Your use of those platforms may also be subject to the relevant third party's own terms and policies.
We are not responsible for failures or changes to third-party services outside our reasonable control.
16. Acceptable use
You must not use our website or courses:
unlawfully;
fraudulently;
to infringe another person's rights;
to distribute our intellectual property without permission;
to attempt to gain unauthorised access to our systems; or
in a way that materially disrupts our services or other customers' use of them.
17. Suspension or termination
We may suspend or terminate access where reasonably necessary because of:
serious breach of these Terms;
fraud or suspected fraudulent activity;
unauthorised sharing or distribution of our materials;
misuse of our systems; or
other circumstances where suspension or termination is reasonably necessary to protect our business, customers or services.
Where appropriate, we will give you notice and a reasonable opportunity to remedy the breach.
This does not affect any statutory rights you may have.
18. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Subject to that:
We will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.
We will not be responsible for losses arising from your failure to follow instructions or from circumstances outside our reasonable control.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.
If you are a consumer, nothing in these Terms affects your statutory rights.
19. Events outside our control
We will not be responsible for delay or failure to perform our obligations where caused by circumstances outside our reasonable control.
These may include significant technical failures, internet infrastructure failures, natural disasters, government action, war, civil unrest, strikes or failures of essential third-party services.
Where such an event occurs, we will take reasonable steps to minimise its effect.
20. Privacy
Our processing of personal information is explained in our Privacy Notice.
21. Complaints
If you have a complaint about our products or services, please contact us first:
We will make reasonable efforts to understand and resolve your complaint.
22. Governing law
These Terms are governed by the law of England and Wales, unless applicable mandatory consumer protection law in your country of residence requires otherwise.
If you are a consumer, you may also have rights to bring proceedings in the courts of the country in which you live where applicable law provides for this.
23. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
24. No waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right
.
25. Entire agreement
These Terms, together with the relevant sales page, checkout information, Privacy Notice and any specific terms expressly incorporated into your purchase, form the agreement between you and us regarding the relevant course.
If there is a conflict between these Terms and a specific offer's terms, the specific terms stated at the time of purchase will apply to the extent of the conflict.
26. Contact
If you have questions about these Terms or your purchase, please contact:
Graham Johnston Learning
Email: [email protected]
Address: 51 Lower Street, Salhouse, NR13 6RE, UK
Website: www.learn.grahamjohnston.uk